The Prism 24/7 Asset Management Call Center provides a proprietary, real-time, web-based technology and call center to its users 24 hours per day, 7 days per week, 365 days per year. Prism 24/7 includes reporting, call recording, screen shots, dispatching, invoice processing, survey data storage, et cetera.

The Prism 24/7 contact center & technology program offers:

• Full service plans and modified service plans to potential users.
• Web-based data with access from any PC in the world at any time.
• Real-time data.
• Dispatch functionality.
• Deferred maintenance accumulation component.

Objectives

• Reduce operating costs.
• Increase contractor awareness and response time efficiency.
• Develop budget forecasts with technology.
• Grow users’ businesses by offloading facility administration functions.